Don’t miss these thrilling topics at the Digital Retail Forum 2019.
On 30 January 2019, IT News Africa will host the Digital Retail Forum 2019 at the Hilton Sandton located in Johannesburg, South Africa. This highly anticipated event will cover the theme of “Harnessing Digital Technology for Next-Level Customer Centred Retailing.”
To add to list, DRF2019 will also place a major focus on how emerging technologies such as Ai, IoT, drones, digital payment solutions, new eCommerce models and mobility are disrupting the retail sector. This exciting event will also delve into how to survive by harnessing new technology to improve both Customer Experience and Operational Efficiency.
A variety of top-tier professionals will also be attending #DigitalRetailForum and will be looking for products and services that will help them increase productivity, reduce costs, attract more customers, improve customer experience, enhance security and sell more – whether they are small independent retailers or large retail groups.
Those attending DRF 2019 will be thrilled by expert presentations covering the most vital topics in the retail sector.
These include:
Leveraging Data to Understand Customer Segments, Manage Risks and Enhance Decision Making
• Investigating predictive modeling technology available in the market
• Driving automated CRM with dynamic customer segmentation
• Leveraging AI to foster emotionally intelligent relationships that maximize the value of every customer
• Discovering your customers’ needs and wants through predictive customer modeling
Mapping your Journey from Brick-and-Mortar to eCommerce
• Looking at integrated e-commerce solutions
• Maximising on the fundamental differences of Brick-and-Mortar and e-commerce establishments
• Using technology to steadily increase sales
• Using mobile technology to ensure a seamless transition to e-commerce
• Adopting omnichannel flexibility to better connect with shoppers through more than a single channel or shopper touch point
Leveraging Mobile Technology To Enhance Your In-Store Experience
• Leveraging barcode scanning apps to ensure a quicker and more affordable shopping experience
• Maximising on the convenience of mobile wallets
• Ensuring a comfortable dressing room experience through messaging technology
• Making shopping better for both sales staff and customers through branded apps for the use of in-store employees
The Store of the Future
• What does the store of the future look like?
• Augmented reality (AR) – superimposes a digitally generated image over the user’s real-life view
• The evolution of shelves – Electronic Smart Shelves
• Encouraging a highly personalised shopping experience using IoT
Leveraging AI to Impact Your Bottom Line and CX
• Discovering the advantages of AI to make more confident decisions for your establishment
• Predicting how AI will change the face of retail in the near future
• Looking at the impact of AI from assembly to post-sale customer service interactions
• Integrating AI in the retail industry to improve sales and CRM Applications
Order Fulfillment: Improving Efficiency and Speed Of Delivery
• Exploring how retail technology is changing buying and delivery methods
• Catching on to the wave of cryptocurrency as a game changer in the retail delivery space
• Using smart retail technology for efficient and speedy delivery
Understanding the Key Drivers within the South African Retail Sector
• Global Comparison: A realistic view of the industry compared to developed countries
• Looking at South Africa’s readiness for the connected retail revolution
• Exploring SA’s retail landscape currently to ensure a better transition into digital
• Evaluating how South African retail will be transformed by technology
Understanding the Digital Customer’s Journey
• Global Comparison: A realistic view of the industry compared to developed countries
• Looking at South Africa’s readiness for the connected retail revolution
• Exploring SA’s retail landscape currently to ensure a better transition into digital
• Evaluating how South African retail will be transformed by technology
Optimizing Inventory Management and Supply Chains with Technology
• How far will drones, big data, the Internet of things and other technologies influence supply chain management in the foreseeable future?
• Scrutinising Radio Frequency Identification (RFID) as an a automatic tracking system that can monitor inventory and record product movement
• Evaluating how GPS tracking and chipping can revolutionise fleet management
• Looking at different inventory management tools
To register, speak or exhibit at the conference, visit: digitalretailforum.co.za [t]: 011 026 0982 [e]: events@itnewsafrica.com
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